Job Description: Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Job Responsibilities: As a Customer Service Representative(CSR), you will contribute to the Agency's mission by: Answering unscreened calls for continuous periods of time on SSA's national 800 number; Providing quality customer service in a fast-paced, high call volume environment; Conducting interviews to determine the nature of the call; Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively; Providing information on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution; Determining eligibility for programs administered by SSA; Using automation tools to access and update information; and Delivering service to customers within agreed service levels and established performance standards. Job Requirements: Must pass Competency Assessment Interview Process Selectees are required to complete a 11-13 week technical training class U.S. Citizenship required Relocation expenses will not be paid Background and/or security investigation required Job offers are contingent on background / security investigation results Selective Service Registration, if applicable. (www.sss.gov) Selectees are required to serve a 1-year probationary period Qualification & Experience: A 52 weeks of full-time specialized experience, equivalent to the GS-4 grade level in the Federal service, that demonstrates experience applying rules, policies, or procedures to provide customer assistance, answering or asking customer questions to obtain or provide information, and using a computer to enter data. (Your resume must fully support these responses; otherwise, you will be found ineligible); OR Completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).; OR A combination of successfully completed education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements. Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined. Job Details: Company: Social Security Administration Vacancy Type: Full Time Job Location: Philadelphia, PA, US Application Deadline: N/A Apply Here careersvite.com
Careers Vite – Latest Jobs 2025