Job Description: This position is located in the SSA Richmond DTN FO at 1834 W CARY STREET, RICHMOND, VA 23220 NOTE: This position is being filled on a full-time, permanent basis. Job Responsibilities: Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility. Job Requirements: Proof of ICTAP/Military Spouse/VEAO eligibility required U.S. Citizenship required Selective Service Registration, if applicable (www.sss.gov) Background and/or security investigation required Job offers are contingent on background / security investigation results All qualification requirements must be met by the closing date of the announcement Must pass a Meet and Deal Interview Qualification & Experience: GS-8 Fifty-two weeks of specialized experience equivalent to the GS-7 level or above that includes skill in conducting personal and telephone contacts with a wide range of individuals; such experience must demonstrate the ability to explain complex technical or regulatory information and to adapt explanations and language used to different levels of understanding, and the ability to conduct interviews in a way that established good relations while obtaining or providing relevant information in the minimum amount of time, and the ability to recognize and overcome attitudes or emotions that hinder effective communication: or technical, investigative, professional or quasi legal work that has provided a good working knowledge of the body of laws, regulations and procedures governing the program with which the position is concerned. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. Job Details: Company: Social Security Administration Vacancy Type: Full Time Job Location: Houston, TX, US Application Deadline: N/A Apply Here careersvite.com
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