Job Description: This is an Open Continuous Announcement to establish a standing register of qualified candidates to refer as vacancies occur. The first cut-off date for receipt/referral of applications will be October 31, 2020. The following cut-off dates are: February 28, 2021; May 31, 2021; and July 31, 2021. Final disposition notices will be completed once all position vacancies are filled or the announcement reaches the closing date stated in the announcement. Job Responsibilities: As a Customer Service Representative(CSR), you will contribute to the Agency's mission by: Answering unscreened calls for continuous periods of time on SSA's national 800 number; Providing quality customer service in a fast-paced, high call volume environment; Conducting interviews to determine the nature of the call; Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively; Providing information on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution; Determining eligibility for programs administered by SSA; Using automation tools to access and update information; and Delivering service to customers within agreed service levels and established performance standards. Job Requirements: U.S. Citizenship required Selective Service Registration, if applicable. (www.sss.gov) Background and/or security investigation required Job offers are contingent on background / security investigation results Selectees are required to serve a 1-year probationary period Must pass Meet-and-Deal panel interview Selectees are required to complete a 11-13 week technical training class Relocation expenses will not be paid Qualification & Experience: SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services. PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Job Details: Company: Social Security Administration Vacancy Type: Full Time Job Location: Birmingham, AL, US Application Deadline: N/A Apply Here careersvite.com
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