Job Responsibilities: Advise customers on rate components, rate options, energy efficiency, demand response programs, energy conservation, applicable rebates and solutions. Discuss options to help customers best manage their energy usage. Respond to emergency requests Be an energy expert advisor for residential and commercial customers. Answer general/customer billing inquiries Support a variety of customer communication channels (phone, live chat, and email) in a fast-paced inbound call center environment. Qualification & Experience: Strong technical and troubleshooting skills (e.g. Microsoft Word, Outlook, PowerPoint, Teams, etc.) Bilingual speaking proficiency in Spanish/English a plus High School diploma or GED required; College education preferred Maintain positive customer interactions and value the customer experience Strong written and verbal communication skills Strong analytical skills; ability to comprehend and explain complex concepts Three years of experience in customer service or sales required (call center experience highly preferred) Job Details: Company: San Diego Gas & Electric Vacancy Type: Full Time Job Location: El Cajon, CA, US Application Deadline: N/A Apply Here careersvite.com
Careers Vite – Latest Jobs 2025