Job Description: We have a fantastic opportunity for a Service Delivery Manager to join our Siemens Mobility Rolling Stock business based at our location in Glasgow. As the Service Manager you will be responsible for leading a multi-functional team of 15-20, to deliver the services under a Service Agreement (TSSA) for our customer’s ScotRail Maintenance contract, ensuring high levels of safety, fleet reliability and availability performance. You will develop strong and successful relationships with key partners and drive continuous cost and quality improvements through strong leadership, successful collaboration and innovative thinking. You will also be responsible and accountable for the delivery of budgets set within each contract (approx £1-4m p.a) Job Responsibilities: Engage with HQ Engineering organisation and Siemens AG for reactive and proactive fleet improvements Ensure the effective delivery of overhaul, modification and upgrade projects, as specified by assigned project manager Participate in establishing budgets, monitor progress and delivery to budget Develop critical metrics related to the contract deliverables to monitor and control the progress of the targets, driving business improvement Participate in developing short-, medium- and long-term plans to achieve contract requirements in a cost effective manner Participate in regular reviews with customer representatives and demonstrate improved product performance and customer satisfaction by supporting them in their business objectives Ensure fleet is maintained in compliance with all maintenance documentation, certificates and Siemens policies. Manage the presentation team to develop solutions to enhance service activities, integrating with production, project and technical teams (site specific) Be responsible for the assets associated with the contract e.g. depot, tooling, machinery and provision and maintenance of facilities and equipment on site Be responsible for the implementation and ongoing management of the performance regime, monitoring reliability and performance trends and developing improvement proposals. Job Requirements: Knowledge of continuous improvement techniques and principles Understanding of industry maintenance best practice IOSH/ NEBOSH certificate in Health and Safety or equivalent experience is advantageous Someone with in-depth knowledge and broad technical know-how of Rolling Stock business and maintenance techniques and procedures Qualification & Experience: Previous experience of managing P&L Someone with an Engineering Degree or equivalent experience Fleet introduction experience is preferred but not essential Someone with experience of managing and leading multi-functional teams in a rail, production, fast moving or complex environment Someone with contract and commercial experience, experience of managing budgets and negotiating with workplace representatives Job Details: Company: Siemens Vacancy Type: Full Time Job Functions: Customer Service Job Location: Edinburgh, GB Application Deadline: N/A Apply Here careersvite.com
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