Job Description: Are you a positive people person with customer care and/or call center experience? Do you enjoy helping people make decisions in a timely, efficient manner and pointing them in the right direction? If so, Duke Energy is looking for YOU! In addition to a starting rate of $16.00/hour, this position includes an incentive program with the opportunity to earn extra dollars in your paycheck! Job Responsibilities: Thinking on your feet and learning in an ever-changing environment Handling your customer’s needs with integrity and empathy in one transaction Working on your own initiative and participating fully as part of a team under the guidance of a coach Being an engaged customer advocate Adapting to constant change, i.e. program offerings, computer tools, process changes Actively engaging and participating in training and weekly coaching sessions Being your best, on purpose, every time Managing your time, recording it accurately and inputting it according to the company’s quality standards Building genuine connections with your customers and being a great ambassador for the Duke Energy brand all while listening to the customer anticipating their needs and offering solutions Meeting or exceeding performance targets Accurately navigating and maneuvering through multiple computer applications and screens simultaneously Arriving on time and adhering to your schedule Job Requirements: Willingness to work in an environment that requires 100% phone-based customer interaction Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations Some college or college degree Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner Ability to work a flexible work schedule as described in the General Job Information section Qualification & Experience: One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face Experience promoting products and services in a call center environment High School Diploma or GED, obtained at time of application submission 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center Job Details: Company: Duke Energy Vacancy Type: Full Time Job Functions: Customer Service Job Location: Terre Haute, IN, US Application Deadline: N/A Apply Here careersvite.com
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