Job Description: Technical Care Associate Experts work as part of a Team of Experts to astound customers with effective resolution, proactive identification of issues, customer education, and troubleshooting expertise. They resolve product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. This position requires strong multi - tasking skills and system navigation skills through use of multiple computer systems. They will file trouble tickets accordingly in collaboration with our Engineering team. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, and relationship building. Job Responsibilities: Uses resource documentation for reference and the automated training tools provided to deliver outstanding customer service Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns in an environment that thrives is vital Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency toward our core values and organizational requirements Approaches each call with a can-do demeanor and treats each customer with respect, courtesy, and a genuine desire to help Support team initiatives and create an inclusive environment Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional features and services, and collecting past due balances Meets department efficiency and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy Job Requirements: Ability to communicate verbally and electronically with customers and coworkers Ability to visually see information contained in written reports and computer databases Ability to sit or stand for long periods of time Internet & automated systems savvy Able to work evening, weekend, and varied shifts as assigned Ability to read and carry out instructions for specific customer resolution tasks Ability to exercise reasonable judgment in identifying and implementing solutions for customers Great teammate, who collaborates with team members to achieve individual and team results Solid Understanding of T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, Quik View, and Microsoft Outlook Proficiency in a Windows-based environment Ability to multi-task effectively Keyboarding proficiency Job Details: Company: T Mobile Vacancy Type: Full Time Job Location: Augusta, GA, US Application Deadline: N/A Apply Here careersvite.com
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