Job Description: Business Sales Support (BSS) Specialist will serve as an extended member of the business customer support team, primarily responsible for supporting the day to day activation and ordering needs of our Sales Representatives, Account Executives and Dedicated Experts. As part of this extended team, Business Sales Support (BSS) Specialist will maintain a focus on resolving activation orders, handling complex ordering scenarios and supporting their assigned sales segment with escalations and order reporting as needed. Job Responsibilities: Meets department productivity and quality standards. Must be a Subject Matter Specialist on sales process and procedures BSS Specialist will provide system support to Sales on an as needed basis. BSS Specialist will be responsible for tracking issues resulting from policy gaps/escalations. The BSS Specialist will be assigned to a segment of Sales. The specialist will have a direct dial number and be staffed in a queue to make clarifying calls as necessary and to receive calls from the field when assistance is needed Support Sales and TFB projects as needed determined by the needs of the customer and/or the account team. Support various skill sets and call center needs as business needs dictate. Time management and ability to prioritize to complete deadlines ahead of schedule BSS Specialist will support Sales via phone, email and Salesforce BSS Specialist is responsible for resolving orders that are forwarded to them by the Order Processing Teams. Communicate proficiently with all levels of business customers and cross-functional partners. Engage in cross-functional partnerships for in-depth problem solving. Deliver and comply with support needs as documented by customer contractual agreements (i.e. MCSA, BSA, GSA, etc). Job Requirements: Strong time management, decision-making, organizational, and prioritization skills. Demonstrates initiative and excellence providing support for offline functions as required. Strong analytical, negotiation and problem solving skills to identify and resolve issues. One year Customer Service experience. Ability to build relationships with customers and internal T-Mobile teams. Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems. Exhibits exceptional de-escalation/resolution skills and ability to handle highly irate customers and complex situations. Strong customer service skills in working with external customers, peers and management. Ability to work independently as well as in a team environment. Strong verbal and written communication skills. Ability to communicate professionally in correspondence, over the phone, and face to face. Qualification & Experience: Legally authorized to work in the United States T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others. High School Diploma or GED At least 18 years of age Job Details: Company: T Mobile Vacancy Type: Full Time Job Location: Chattanooga, TN, US Application Deadline: N/A Apply Here careersvite.com
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