Job Description: To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs To aid a culture of consumer centricity within the designated consumer touchpoint Job Responsibilities: Complete all applicable training programs and comply with operational procedures Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators Drives a service culture by ensuring all activities are centered on the consumer To exhibit consumer service behaviours Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab Job Requirements: Must possess and consistently exhibit the competencies relative to the position Excellent communication and networking skills and customer relationship management Is confident in using various digital tools and applications as a method to best service the consumer Has a good knowledge of or a background in sports or currently involved with a sports team/activity Has a background in retail sales and/or in a customer service facing role Possesses and displays motivation and excitement within the specialist area Ability to work in demanding situations effectively without compromising their team’s success Has good product knowledge of both Adidas & 3rd party products Qualification & Experience: Experience in managing high level retail image and delivering consumer in-store experience Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism Job Details: Company: Adidas Vacancy Type: Full Time Job Functions: Sales Job Location: Yorkshire, England, UK Application Deadline: N/A Apply Here careersvite.com
Careers Vite – Latest Jobs 2025