Job Description: Ensures delivery of excellent customer service through accurate and fast processing of orders. Provides logistics support for domestic and international movement of recycled materials. Communicates and coordinates with other departments and partners in order to fulfill customers’ needs. First point of customer contact for general inquiries. Builds and maintains business relationship with clients and suppliers by providing prompt and accurate service. Job Responsibilities: Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries. Initiate traces with carriers and railroads for proof of deliveries when needed. Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers waste by-product pick-ups by using WM approved carriers. Review pricing with the Sales and Marketing groups. Resolve downgrades and rejects of waste material by dealing directly with the customer and the vendor. Gather and process the cost information by negotiating pricing with the customer and/or vendor to minimize the overall impact to the company and customer, with approval by account manager. Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products. Initiate calls to customers to ensure timely and accurate invoicing. Record and prepare vendor payments in accordance with contracted terms. Ensure proper billing of freight and special charges. Issue debits and credits as necessary. Monitor and maintain shipment status via computer system. Develop interactive relationships with vendors, customers and outside freight carriers. Responsible for all necessary documentation for all shipments, which can include export documentation to overseas mills. Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers. Job Requirements: Experience with Microsoft Office; basic Excel required. Work experience that required the use of a computer. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Qualification & Experience: Education: High School Diploma or GED (accredited). Experience: Two years of relevant work experience in a customer service role. Job Details: Company: Waste Management Vacancy Type: Full Time Job Location: Milwaukee, WI, US Application Deadline: N/A Apply Here careersvite.com
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