Job Description: Helping others is what we do best at H&R Block, which means you’ll get to see the impact of your work firsthand. You won’t prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose—to provide help and inspire confidence in our clients and communities everywhere. You’ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Job Responsibilities: Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Lead daily huddles and communicate essential information to office associates Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Serve as point of contact for onsite escalated client service concerns Job Requirements: Demonstrated ability to work independently with minimal supervision Computer proficient with the ability to use MS Office Customer-centric mindset and strong communication skills Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs Strong organizational skills and ability to plan and manage day-to-day office operations Passionate, determined, resilient under stress and a will to win attitude Qualification & Experience: Prior experience working in customer service or similar role High school diploma / equivalent or higher Job Details: Company: H&R Block Vacancy Type: Full Time Job Functions: Information Technology Job Location: Philadelphia, PA, US Application Deadline: N/A Apply Here careersvite.com
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