Job Description: The Sr. Manager role is located in our Denver, Westlake or Phoenix office. We are seeking an experienced Sr. Product Manager- Call Recording and Analytics to join our Voice Channel Product Management team to manage the full lifecycle of a set of Schwab’s existing Voice products and services and also to develop new and enhanced products and services. Job Responsibilities: Perform and leverage market and user research to further support rationale for product development and positioning Work with service provisioning, engineering and support teams to ensure that current and planned products are achievable and delivered to market according to the agreed specification Develop a clear product strategy for your set of products and services within the overall the Voice Product Portfolio, ensuring they are positioned correctly in terms of breadth and depth of functionality Manage one to many large and complex product’s life cycle from inception (including modifications, upgrades and maintenance) through end of life Develop and maintain lean business cases and outcome-focused roadmaps in partnership with business and technology partners Work closely with other Voice Product Managers to create, manage, and maintain the Voice Channel portfolio roadmap; identifying client and employee pain points, converting them into themes, initiatives, and features and prioritizing them in a quantifiably justified way Participate in product review meetings for a given product set ensuring key stakeholders are involved where appropriate Provide stakeholders with information on progress and milestones from scrum teams in a clear measurable way that provides visibility to progress Develop a strong working relationship with external vendors and insure they are meeting business needs through their products Provide leadership and coordination on large strategic and complex projects, with executive visibility and multiple critical dependencies Qualification & Experience: Ability to build strong working relationships internally and externally Knowledge of voice contact center products and services 3+ years required of experience, particularly in product management and product development capacity within a contact center or call center environment Experience with call recording and analytics tools for large-scale contact centers Proven ability to connect business priorities into a product roadmap Bachelor’s degree, Master’s preferred Vendor relationship management experience Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors) Demonstrated collaborative style, with ability to lead and influence diverse teams 3+ years of experience in agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe) Job Details: Company: Charles Schwab Vacancy Type: Full Time Job Location: Denver, CO, US Application Deadline: N/A Apply Here careersvite.com
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