Job Description: As a Design Consultant your role will deliver memorable service to our customers right from the very start of their journey while choosing their new Kitchen, bedroom or bathroom. Your role will be to understand the customers’ needs and convert them into inspirational designs that meets and exceeds their aspirations and desires. Job Responsibilities: Delivering memorable service and an outstanding customer experience to deliver both my personal targets and total Showroom targets Taking overall responsibility for the standards on our showroom, including the implementation of promotions Supporting the Store Manager with the delivery of effective communications to ensure the showroom team are fully engaged and are kept up-to-date on all new products and services Finding inspirational solutions for our customer’s projects, providing an industry leading service, from the first meeting, right through to a full aftercare service Aware of the external sales environment /carry out competitor visits using the observations to support Homebase performance Promoting all of our services including finance and installation (where available) as well as ensuring remedial costs are minimised Ensuring all customer journey data is on the CRM system in line with company requirements and GDPR guidelines Supporting Showroom Advisors and other Team Members in taking leads through observational coaching and recognition. Job Requirements: Self-motivated Strong communication and relationship building Commercially aware Qualification & Experience: Experience with a customer experience environment Previous experience within a sales targeted environment Experience of Using CAD to design for a third party Job Details: Company: Homebase Vacancy Type: Full Time Job Functions: Retail Job Location: Edinburgh, GB Application Deadline: N/A Apply Here careersvite.com
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