Job Description: As a Fraud Self-Serve Strategy Manager, you’ll own and oversee the contact strategies that enable customers to self-serve when engaged about potential fraudulent activity, such as outbound call diallers, SMS text messaging engines and manual outbound call dialling. Job Responsibilities: Defining target performance metrics and fraud architecture models Communicating effectively and appropriately with both internal and external customers at all business levels Presenting analytical insight with clarity and conveying complex technical information in a way your audience can understand Ongoing review of best practices in conjunction with operational teams Qualification & Experience: Experience working within a Contact Centre Working experience of card scheme rules Experience of working at management or specialist level Experience of working with key organisations in the management of fraud risk Working experience of relevant support systems and technology platforms Job Details: Company: NatWest Vacancy Type: Full Time Job Location: Glasgow, Scotland, UK Application Deadline: N/A Apply Here careersvite.com
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