Job Description: As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. Job Responsibilities: Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service Ensure messages and faxes are regularly delivered throughout the day Maintain public areas and all equipment in immaculate condition Greet all guests in public areas and rooms in a warm manner Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments Ensure laundry support is provided when required, complete with all wash cycles, folding and storage Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures Communicate with Security regarding any unattended luggage Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients Ensure that individual customers and Groups receive fast, efficient and friendly service Job Requirements: Ability to work on own and as part of a team Previous experience in similar role Ability to work under pressure Excellent grooming standards Commitment to respond to Guest requests and deliver high levels of service Positive attitude and communication skills Previous experience working within a hotel Ability to work flexible hours Job Details: Company: Hilton Vacancy Type: Full Time Job Location: London, England, UK Application Deadline: N/A Apply Here careersvite.com
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