Job Description: In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you’ll be on the other end of the phone to take their calls. Job Responsibilities: Improving processes and procedures to maximise customer satisfaction and efficiency Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries Building real connections with them and being dedicated to finding the rights solution to meet their needs Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs Job Requirements: Good organisational skills and an enthusiasm to keep learning and developing new skills The determination to go the extra mile for our customers every day to provide that truly personal service Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers The ability to achieve quality results while maintaining high levels of detail Job Details: Company: RBS Vacancy Type: Full Time Job Location: Birmingham, England, UK Application Deadline: N/A Apply Here careersvite.com
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