Job Description: In this job, you’ll be responsible for the performance of a digital product or journey(s). You’ll operate at the squad level which is a team of cross functional colleagues focused on improving a KPI(s), product, process or journey(s). You’ll influence the experience of millions of customers. The exact digital product or journey in scope of any of our roles will evolve over time. We will assign you to squad based upon a combination of your background, your development needs and interest and the business need. Example squads we operate today are; BT TV & Sport Acquisition Merchandising and My EE App Android. Job Responsibilities: You’ll create, maintain and regularly iterate a roadmap and backlog for your squad. You’ll have a collaborative way of working, within, and across squad, breaking down any barriers to move relationships forward. You’ll be responsible for the product performance of your squad and expected to assure it. You’ll help shape requirements for new initiatives from other areas in Consumer. Where applicable, you will translate these commercial/ marketing/ service strategies and targets into a digital experience backlog for your squad. You’ll prioritise activities for your squad based upon achieving validated learning as quickly as possible and maximising customer value. You’ll collate, distil and interrogate customer insight and business priorities to create a balanced view of customer needs and business challenges for your squad. You’ll communicate clearly, transparently and concisely with stakeholders and tell your squad’s story. You’ll input into the goals and objectives of your tribe. Job Requirements: Communicator – always clear, transparent and concise. Empathetic – Demonstrates willingness to listen to customers and colleagues and understand their perspectives. Feedback focused - Understands and applies lean principles of rapid build / measure / learn cycles. Analyst – data driven, has excellent knowledge of squad's KPIs. Commercial – sound understanding of what creates value and what does not. Driven – Does everything within their tribe’s control to deliver what was promised and ensures operational vigilance. But understands when to push back. Technically Knowledgeable – Has a thirst to understand and learn their product’s features and technical composition. Is aware of new technologies and the potential they provide. Creative – To think big and beyond the day to day. Coach – Coach, mentor and provide feedback where appropriate. Collaborator – Works with peers, scrum teams and business stakeholders to maximise value created by squad. Customer obsessed – relentlessly campaigns to enhance customers’ lives. Job Details: Company: BT Vacancy Type: Full Time Job Functions: Analyst Job Location: London, England, UK Application Deadline: N/A Apply Here careersvite.com
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