Job Description: Drive sales growth and sustained long-term profitability, by establishing a positive experience for our customers so they will want to return and shop with us again and again. Solve customer complaints and recognize when to escalate an issue. Job Responsibilities: Work together with your department and other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability. Ensure knowledge of the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers. Record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences. Job Requirements: You’re a strong team player but also work great alone You’ve got the ability to prioritize and organize your work to make efficient use of time available You are helpful and friendly in your approach to customers – always aiming for a win-win situation You have the knowledge, confidence and desire to resolve customer complaints and act positively and quickly when issues arise You are disciplined, prioritize effectively and have a great deal of initiative. Qualification & Experience: You have experience working in a high volume and fast-paced retail environment where customer service was your primary focus Job Details: Company: Ikea Vacancy Type: Full Time Job Functions: Customer Service Job Location: Calgary, Alberta, CA Application Deadline: N/A Apply Here careersvite.com
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