Job Description: Manages employee resources to ensure effective and efficient customer service is provided to the customers at all times. Determine work procedures, prepare work schedules and expedite workflow. Monitor and review service calls to observe the customer service experience, coworker statistics, and compliance. Evaluates coworker performance, reviews and approves time sheets and time off requests, upholds company policy and conduct corrective actions. Job Responsibilities: Responds to and coordinates emergency situations in work areas such as burglar alarms, fire alarms, active shooter and other emergency events Maintains critical safety equipment such as alarms, radios, and security systems Ensures the safety and security of the people and property per local regulations Completes safety, security, and compliance audits and trainings Reports and follows up on incidents that occur Qualification & Experience: 1 year work experience High School Diploma or equivalent Retail experience in safety, security, or loss prevention preferred Job Details: Company: Ikea Vacancy Type: Full Time Job Functions: Quality Assurance Job Location: Baltimore, MD, US Application Deadline: N/A Apply Here careersvite.com
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