Job Responsibilities: Offers sound product knowledge as it relates to their respective business area Ensures Customer/partner problems are handled appropriately the first time, escalating issues when necessary Engages Customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner Provides courteous, efficient, and professional Customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions Ensures necessary due diligence is taken to support the accuracy of all Customer transactions Arrives on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift Identifies and refers high value or potential Customers to the appropriate personnel Takes ownership of Customer concerns and resolve Customer issues at first point of contact Displays positive, professional tone, exhibit empathy when required and provides a Legendary Customer Experience Job Requirements: The Contact Center Representative (US) promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer Service and Sales in an efficient and highly professional manner. This role achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business. Qualification & Experience: Effective written communication skills preferred High School Diploma or GED Ability to use/learn current technology and software applications related to position Ability to work in a fast-paced, challenging work environment Experience handling confidential information preferred Retail Customer service, banking, or contact center experience preferred Excellent interpersonal and verbal communication skills required 0 Years of related experience Must be able to adhere to a set schedule which may include weekends and holidays Excellent problem-solving and time management skills Job Details: Company: TD Bank Vacancy Type: Full Time Job Location: Auburn, ME, US Application Deadline: N/A Apply Here careersvite.com
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