Job Description: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues. Job Responsibilities: May provide leadership to team members on an assigned shift Assists in the training of store team members Follows instructions of supervisors and assists other team members in performing store functions Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures Operates the Point of Sale terminal (POS), handles financial transactions and makes change Responsible for ensuring quality during and after production process Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs Sets up complex orders and performs multiple tasks at the same time Ensures communication among shifts Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management Manages production flow to ensure all production orders are done right and on time Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Collates, sorts and organizes customer orders Coordinates pick-up and delivery of customer orders Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Job Requirements: Ability to stand during entire shift, excluding meal and rest periods Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability to move and lift 55 pounds Qualification & Experience: 2+ years of specialized experience For new hires, must meet all FedEx Office employment qualifications in force at time of hiring High school diploma or equivalent education For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Excellent verbal and written communication skills Job Details: Company: FedEx Vacancy Type: Full Time Job Functions: Management Job Location: Thomasville, GA, US Application Deadline: N/A Apply Here careersvite.com
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