Job Description: The Head of Transformation will drive and lead innovative, global business transformation for Tesco’s Customer & Colleague Engagement Centres (UK, Central Europe, India). They will ensure the best processes and smart technologies are in place to serve customers as efficiently and effectively as possible. Job Responsibilities: Analysing business requirements, proactively identifying our most complex problems and opportunities to deliver value and improve customer experience – innovating and bringing these ideas to life, ensuring decisions are data based and value is delivered quickly. Overseeing the design, implementation and delivery of both complex transformation projects and local level change activities in each market. Developing a global transformation roadmap to deliver the strategy and objectives of the CECs. Creating sustainable global competitive advantage for Tesco through building world class CECs - delivering operational excellence, driving innovation through Continuous Improvement and technology and leading on customer experience. Driving a continuous improvement culture and role modelling the behaviours needed to encourage and embed change across a global organisation. Leading the global transformation programme across a multi-skilled CEC organisation operating in diverse sites, functions and markets for both internal and external customers. Informing strategic decisions, driving best practices and leading global delivery across Continuous Improvement, Process Improvement and Product Improvement. Ensuring all change is delivered holistically, under a Global Service Model framework. Managing limited resources and budgets to deliver the different priorities for each market and business unit, ensuring robust cost control and early return on investment. Job Requirements: Senior leadership and stakeholder engagement Analysing data, spotting opportunities and recommending changes Strategic planning and decision making Budgeting and measuring return on investment Staying up to date with and adopting emerging technologies and ways of working Problem solving and innovation acumen Job Details: Company: Tesco PLC Vacancy Type: Temporary Job Functions: Customer Service Job Location: Inverness, Scotland, UK Application Deadline: N/A Apply Here careersvite.com
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